Privacy Policy

 

1. Who We Are

Eco Power Equipment ("Company," "we," "our," or "us"), designs and manufactures temporary power, heating, and distribution equipment. Our website ecopowerquip.com (collectively, the "Site") and related online or mobile services (collectively, the "Services") are intended for business and individual customers in Canada, the United States, and internationally.

2. Scope of This Policy

This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our Site, interact with us online, or participate in our SMS/text-messaging programs. It also describes the choices and rights you have under applicable laws — including Canada's Personal Information Protection and Electronic Documents Act (PIPEDA), applicable provincial privacy legislation, U.S. and state privacy laws (including CCPA/CPRA where applicable), and the CTIA Messaging Principles and Best Practices.

By using the Site or Services, you acknowledge that you have read, understood, and agree to the terms of this Privacy Policy. If you do not agree, please discontinue use of the Site and Services immediately.

3. Information We Collect

We collect the following categories of personal information:

Identifiers: Name, postal address, email address, telephone and SMS number, and IP address — collected through forms you submit, account creation, orders, SMS opt-ins, and cookies.

Commercial & Device Data: Purchase history, product interests, browser type, and referring URLs — collected through cookies, analytics tools, and order systems.

Usage Data: Page views, clicks, time on page, and message logs — collected through cookies, server logs, and marketing platforms.

Location Data: Approximate region (not precise GPS location) — collected through IP geolocation and shipping data.

We do not knowingly collect personal information from children under the age of 13. If we become aware that we have inadvertently collected such information, we will take prompt steps to delete it.

The Company is not responsible for the privacy practices of any third-party websites linked from our Site. We encourage you to review the privacy policies of any third-party sites you visit.

4. How We Use the Information

We use the personal information we collect for the following purposes:

• To provide, ship, and service the equipment you order
• To respond to inquiries, warranty claims, or technical support requests
• To manage SMS opt-in programs, including order updates, product alerts, and marketing communications where consent has been obtained
• To improve our Site, products, and customer experience
• To detect, prevent, and remediate security incidents or fraud
• To comply with applicable legal obligations and enforce our terms and conditions
• To protect the rights, property, and safety of the Company, our customers, and the public

We retain personal information only for as long as necessary to fulfill the purposes for which it was collected, or as required by applicable law. The Company reserves the right to use anonymized and aggregated data for any business purpose without restriction.

5. How We Share Information

We do not sell your personal information. We may disclose personal information in the following circumstances:

Service Providers: Third parties who assist us in operating the Site, processing orders, and delivering messages (e.g., hosting, fulfillment, analytics providers) — subject to contractual confidentiality and security obligations.

Business Transfers: In connection with a merger, acquisition, reorganization, or sale of assets, your information may be transferred to the acquiring entity, which will assume the obligations of this Privacy Policy.

Legal & Safety: We may disclose information to comply with lawful requests from government authorities, court orders, or legal process, or where necessary to protect the rights, property, or safety of the Company, our customers, or others. Disclosure will be limited to the minimum necessary.

Mobile Data — CTIA Requirement: No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. All categories described in this Privacy Policy exclude text-messaging originator opt-in data and consent. This information will not be shared with any third parties under any circumstances.

The Company expressly disclaims liability for any unauthorized disclosure of personal information resulting from third-party breaches outside our reasonable control.

6. SMS / Text-Messaging Program

When you provide your mobile number and expressly opt in to receive SMS messages from us, you agree to the following terms:

Brand: Eco Power Equipment

Opt-In Confirmation: You will receive a welcome text confirming your subscription.

Keywords: Text HELP for assistance. Text STOP to cancel at any time.

Frequency: Message frequency varies based on your account activity and preferences.

Rates: Standard message and data rates may apply depending on your carrier plan.

Privacy: Mobile opt-in data is never shared with third parties for marketing purposes. See Section 5 above.

If you text STOP, we will send a single final confirmation message and no further messages will be sent. Opting out of SMS communications does not affect other communications from the Company.

The Company is not responsible for delays or failures in SMS delivery due to factors outside our control, including carrier network issues or device compatibility.

7. Data Security

We implement reasonable administrative, technical, and physical safeguards designed to protect your personal information from unauthorized access, use, or disclosure. However, no method of transmission over the internet or electronic storage is completely secure. The Company cannot guarantee absolute security and disclaims liability for any unauthorized access or breaches beyond our reasonable control. You provide personal information at your own risk.

8. Your Rights & Choices

Depending on your jurisdiction, you may have the right to access, correct, or request deletion of your personal information, or to withdraw consent where processing is based on consent. To exercise any such rights, contact us at the information below. We will respond within the timeframes required by applicable law. The Company reserves the right to verify your identity before fulfilling any request and to deny requests that are unreasonable, repetitive, or technically infeasible.

9. Changes to This Policy

We reserve the right to update or modify this Privacy Policy at any time. Changes will be posted to this page with an updated effective date. Your continued use of the Site or Services following any changes constitutes your acceptance of the revised Policy. We encourage you to review this Policy periodically.

10. Contact Us

For questions, concerns, or to exercise your privacy rights, please contact us at:

Eco Power Equipment Ltd: info@ecopowerequip.com