Hi,

We are sorry to have had a mechanical failure with new equipment - we work hard to ensure this does not happen, and our instances of warranty are quite low as we select the highest quality components.

 

Cavalier Industries Ltd and Eco Power Equipment provide equipment that is designed around the latest technology, manufactured and quality inspected by carefully trained experts. 

 

All of our products come with warranty coverage – provided by us or the OEM - whether that be the individual component itself, or the overall unit.  Upon request, we will give the detailed warranty coverage by the OEM for your specific product.  Our standard warranty is 12 months from the date of delivery. 

 

We work with OEMs and original purchase customers to submit, manage and review with customers' warranty coverage. All warranty is provided by OEM manufacturers at their sole discretion - we maintain warranty interaction with the customer to ensure our customers receive the maximum amount of attention to get down equipment back on-line and problems fixed.

 

All transportation costs for parts returned to the factory, and new parts sent back to the end-user, are to be borne and paid by the end-user. This warranty is nontransferable and does not apply to malfunctions caused by damages, unreasonable use, misuse, unauthorized repair persons, or normal wear and tear. All warranty cost allowances must be within limits as shown in “Cavalier/Eco Power Warranty Policies,” procedures and flat rate manual.

Warranty Documentation Procedures

  • The customer must apply for and submit all required documents within 30 days of the date of the repair.

  • The claim will not get processed without a completed warranty form with all the required information and dates.

  • If the cost of repairs (labor + parts) is expected to be more than $1,000, the customer must call for pre-approval for the warranty.

  • All repairs will require photos of the defective part or area on the equipment.

 

The customer can expect to receive an answer within 6 – 8 weeks of warranty claim getting fully submitted. If parts are required to be returned to our facility, it may take longer, depending on the type of part involved.

 

All replacement parts are covered for six months, not related to machine warranty repairs.

 

Required documents and items for warranty reimbursement by Cavalier/Eco Power Equipment to the customer:

  • Completed warranty application form.

  • Photos/Pictures before the repairs, multiple photos with detail notes on work order

  • Provide a full copy of the customer's repair work order.

  • Parts invoices and proof of expenditure

  • Service maintenance record (if required by Cavalier/Eco Power warranty department) 

  • Parts returns (if necessary by Cavalier/Eco Power product support team) must be received within 30 days after the issue of RMA or claim will be denied. Typically if Cavalier/Eco Power have to submit a warranty claim 

WARRANTY DOES NOT APPLY TO THE FOLLOWING

•    Normal engine wear, tune-ups, service parts, including batteries, fuses, and engine fluids.

•    Initial installation or start-up costs.

•    Equipment that is altered from the original design.

•    Radiators replaced rather than repaired.

•    Failures beyond manufacturers control: Riots, wars, theft, fire, freezing, lightning, earthquake, windstorm, hail, flood, hurricane, and all other external causes and Acts of God.

•    Any incidental, consequential, or indirect damages, caused by manufacturers defects, or any delay in repair or replacement of defect

•    Costs due to troubleshooting with the job-site repair person, where no fault is found.

•    Costs for equipment (cranes, hoist, trucks) for removal or re-installation of equipment

•    Adjustments to fuel systems or governor systems at the time of start-up, or anytime after that.

•    Engine damage due to constant light loads (wet stacking).

•    Travel expense

•    Any labor time that is deemed excessive, by the factory.

•    Overtime labor and overnight freight costs.

•    Steel enclosures, and all other deterioration of parts, installed within 25 miles of saltwater contaminants.

•    Failures due, but not limited to, normal wear, misuse, negligence, or faulty installations, such as inadequate fuel lines or gas pressures.

•    Travel or labor expenses and all other costs, incurred while investigating performance complaints unless defective materials or workmanship cause the problem by HLS/ST.

•    Warranties of associated equipment, not of our manufacture (auto transfer switches, engines, generator ends, pumps, burners, boiler systems, electrical components, controllers) are subject to the individual manufacturers' assigned warranties.

•    Parts installed from sources other than engine or generator manufacturer.

•    The manufacturer is not responsible for loose connections caused by vibrations during shipment to job-site. All connections must be checked during the start-up.

•    All shipments are F.O.B. factory, consigned to the transit carrier. All shipping damage repairs are between carrier and receiver.

•    Any associated costs for replacing components found to be defective.

•    Rental costs of equipment during any warranty procedures.

•    Room and board expenses due to overnight service conditions.